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Frequently Asked Questions






Track Your Order

Orders placed Monday to Saturday before 8pm will benefit from free next working day delivery. However, this is subject to a successful network credit check (if applicable). Orders placed after 8pm on Saturday or over the weekend will be processed on Monday (unless a bank holiday) and then delivered Tuesday.

Please be aware that in certain areas of Scotland and Northern Ireland, UK Mail may pass on your package to Royal Mail for delivery. This is due to limitations in more rural areas and may result in a 24 hour delay to the delivery of your order.

Our Sales and Customer Services call centre is open:

Monday to Thursday: 8:00am to 8:00pm
Friday: 10:00am to 7:00pm
Saturday: 9:00am to 5:30pm
Sunday: 10:00am to 3:00pm
Bank Holidays: Closed
Good Friday: 10:00am to 5:30pm
Easter Weekend Saturday: 9:00am to 5:30pm
Easter Sunday: Closed
Bank Holiday Easter Monday: 10:00am to 5:30pm

If you are trying to find out where your delivery is, please visit the UK Mail website and enter your tracking reference number.

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